Overview
The National Research and Development Foundation (NRDF) is seeking an experienced, reliable, professional and customer-focused individual to join our team as a Training & Administrative Assistant.
The successful candidate will provide reception, customer service and administrative support for NRDF’s training programs and assist with the day-to-day administration and coordination of courses and student services.
KEY RESPONSIBILITIES
The successful candidate will be responsible for:
• Providing professional reception and customer service.
• Answering telephone calls and responding to customer and student enquiries.
• Providing information on NRDF courses and assisting with student registration.
• Maintaining accurate student, course and payment records.
• Communicating with students regarding course schedules and paymen deadlines.
• Following up on outstanding student payments and prospective customers.
• Assisting with course scheduling, registers and classroom preparation.
• Processing and recording payments and receipts in accordance with NRDF procedures.
• Assisting with QuickBooks and other administrative records.
• Preparing documentation for the Accounts Department.
• Maintaining organized files and general office records.
• Providing day-to-day supervision and guidance to the Administrative Assistant/Cleaner.
• Performing other administrative duties as assigned
QUALIFICATIONS & EXPERIENCE
Applicants should possess:
• A Certificate, Diploma or equivalent qualification in Office Administration, Business Administration, Customer Service or a related field.
• A minimum of (3-5) years’ relevant work experience in reception, administration,
customer service or a similar role.
• Good computer skills, particularly Microsoft Office.
• Good communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Ability to provide guidance and day-to-day supervision to support staff.
• Demonstrated ability to work professionally with customers, colleagues and members of the public.
Experience with QuickBooks, payment processing, databases or training administration will be an asset.
THE IDEAL CANDIDATE
We are seeking an individual who is mature, professional, dependable and responsible, with sound judgment and a strong work ethic.
The successful candidate should demonstrate:
• A professional approach to the workplace.
• Excellent customer service skills.
• Reliability and punctuality.
• Good judgment and discretion.
• The ability to take initiative and follow through on assigned tasks.
• Confidence in dealing with students, customers, staff and the public.
• The ability to provide appropriate guidance to junior/support staff.
• A positive attitude and willingness to contribute to a productive working environment.
APPLICATIONS
Interested and suitably qualified applicants should submit a cover letter, résumé/CV and copies of relevant qualifications to:
mail@nrdf.org.lc
Closing Date: September 18th, 2026
Only shortlisted candidates will be contacted.