Overview
Job Summary
Sells products and offers quality customers service to customers (internal and external) on behalf of the company. Manages relationships with customers, serving as the key point of contact, from initial product enquiry/request to quality finished product /enquiry request.
Main Responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Share accurate information about the company’s products and services to support and drive
future sales. - Receive and process customer orders efficiently and accurately.
- Collaborate closely with graphic designers to translate customer concepts into effective design
solutions that meet creative, technical, and commercial requirements. - Act as a liaison between customers and the production team, ensuring clarity on materials, measurements, quality, and product specifications.
- Provide customers with timely updates on order status, acknowledge customer needs, and offer appropriate solutions and support.
- Prepare and issue accurate customer quotations.
- Review finished products to ensure quality standards and customer expectations are met prior to delivery or handover.
- Respond promptly and professionally to customer inquiries
Qualifications and requirements
- Minimum five (5) CXC’s including English and Mathematics AND/OR professional certification, at least two (2) years of relevant experience in a fast-paced office environment.
- Highly proficient in PC applications including Microsoft Office.
- Proven work experience as Customer Service Representative and Merchandising field
- Ability to communicate effectively both orally and in writing.
Competencies
- Dependability — Job requires being reliable, responsible, and dependable in fulfilling obligations.
- Attention to Detail — Job requires being careful about detail and thorough in completing tasks.
- Integrity — Job requires being honest and ethical.
- Self-Control — Maintains emotional composure and professionalism under pressure.
- Cooperation — Ability to work harmoniously with others by maintaining a pleasant demeanor and demonstrating a positive, collaborative attitude.
Working Environment
- Ability to stand for extended periods and move around in a fast-paced environment.
IMPORTANT NOTICE
The job responsibilities, skill- set, experience, educational requirements and conditions listed in this job description are not limited to reasonably assigned duties that are required of an employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. ExelSign Ltd. reserves the right to revise this job description at any time to suit the circumstances or conditions of its business, competitive considerations, or the work environment change.