Overview
JOB SUMMARY
The Operations Manager is responsible for delivering strong operational performance across multiple store locations while developing high-performing Store Managers. The role ensures effective execution of company strategies, achievement of sales and financial targets, and consistent, high-quality customer experience. Equal focus is placed on driving results and building leadership capability across the business.
KEY RESPONSIBILITIES
Leadership & People
- Lead, coach, and develop Store Managers to build accountable, high-performing teams.
- Set clear expectations, monitor performance, and support ongoing development.
- Foster a culture of collaboration, continuous improvement, and customer focus.
- Address performance and employee relations matters in a timely and effective manner.
Operations & Performance
- Execute operational strategies to meet sales, profitability, and service targets.
- Monitor store performance, analyze results, and take corrective action as needed.
- Oversee inventory management, shrink control, and product availability.
- Ensure strong cost control, including labor productivity and expenses.
Standards & Compliance
- Ensure adherence to company policies, operational standards, and procedures.
- Maintain high standards of customer service, store presentation, and cleanliness.
- Ensure compliance with health, safety, and food safety requirements.
Planning & Execution
- Support budgeting and resource planning across locations.
- Ensure stores are prepared for peak and seasonal trading periods.
- Drive execution of key operational initiatives and projects.
EDUCATION/EXPERIENCE
- Bachelor’s Degree in Business or a related field.
- Minimum five (5) years’ experience in a senior, multi-unit management role.
KEY SKILLS & COMPETENCIES
- Strong leadership and people development skills.
- Solid business and financial acumen.
- Results-driven with strong problem-solving ability.
- Effective communication and interpersonal skills.
- Organized, adaptable, and customer-focused.
IMPORTANT NOTICE:
The job duties, elements, responsibilities, skill, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. Massy Stores SVG Ltd. reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment, change.