Overview

Export Saint Lucia is seeking talented, motivated professionals to join our dynamic team as we continue to promote and facilitate the export of Saint Lucian products and services to international markets. As the premier trade promotion organization in Saint Lucia, we play a vital role in boosting the nation’s economy through export development and support.

We are currently hiring for the role of Senior Client Manager:

The Role

Reporting to the Chief Executive Officer (CEO), through the Director of Client Management Services Delivery the Senior Client Manager (Sales and Marketing) will be responsible for driving engagement with Export Saint Lucia’s brand and delivering substantial growth of the exporters in the targeted export markets. Export Saint Lucia’s marketing assets are broad in scope and include broadcast media and content, digital platforms, expositions, trade missions, diaspora events and other promotional events both locally and aboard.

This role will help identify, develop and execute Export Saint Lucia’s assets and programmes to engage prospective buyers/importers in Export Saint Lucia’s brand and content, and expand the Agency’s presence in the export market(s).  Results will be measured against exports sales growth, broadcast/digital engagement and stakeholder satisfaction.

This position is full time and will be based in the Export Saint Lucia office in Saint Lucia. Overseas travel is necessary.

Management/Supervisory Responsibilities

Provide leadership and management to support staff in the execution of marketing and promotion related activities including the creation of a work plan, clear direction, performance feedback and sales focus.

Responsibilities 

This job is designed to allow the officer to gain valuable experience, assisting with and as required, undertaking the roles and responsibilities of Senior Client Manger (Sales and Marketing) as he/she participates directly in daily post operations.

He/she will learn how Export Saint Lucia contributes in an international context, gain in-depth market knowledge as he/she participates in developing Saint Lucian businesses overseas, work with other government agencies and international companies, develop his/her understanding of the whole of government external trade policies and strategies, and have the opportunity to represent Saint Lucia overseas. Key functions of the role include:

  • Assist with the design and implementation of marketing and promotion Action plans /programmes in accordance with the Saint Lucia National Export Strategy;
  • Contribute to the development of strategies and plans for trade promotion and international marketing outcomes for Saint Lucia in the specific export markets;
  • Research and report on export trends, and contribute to the assessment of their impact on trade opportunities;
  • Work with the Export Saint Lucia team to deliver the promotional Action Plan, including appropriate strategies and promotional activities and collateral materials;
  • Develop the ability to represent the trade and commercial interests of Saint Lucia in the specific export markets through market knowledge, building business networks and a deep understanding of Saint Lucian export capability;
  • Assist the Export Saint Lucia team to focus service delivery on firms who are internationally ready and provide services where there is market failure;
  • Contribute to the management of risk to people and assets, administration of obligations; Saint Lucia’s trading reputation and the Saint Lucian Government’s reputation;
  • Support effective communication and implementation of changes to strategy, policy, programmes;
  • Provide regular and robust management and metrics reporting.

 

The Candidate

Skills, Abilities and Other requirements:

  • Strong knowledge of broadcast, affiliate relations, digital, and social media;
  • Ability to develop creative solutions and strong business propositions;
  • Branding expertise;
  • Proven ability to create portfolio of assets that have demonstrated to meet consumer and business needs;
  • Knowledge of Saint Lucia’s main export sector(s);
  • Ability to work collaboratively, keep others informed, develop, engage and utilize networks and work effectively with colleagues across a dispersed network;
  • Ability to deliver results, solve problems, achieve outcomes and provide services of value to clients and stakeholders;
  • Ability to conduct research and analysis to a high standard, be resourceful, provide insight and to synthesize issues into practical solutions/recommendations;
  • Exposure to and / or understanding of both the government context for Export Saint Lucia’s work articulated in the National Export Strategy and the needs of the businesses that we serve and advise;
  • Sound understanding market dynamics and the key sectors relevant to a given market;
  • Relevant international experience or exposure, which may include professional services, government or commercial business;
  • Language capability with a recognized Proficiency Rating in a foreign language (French or Spanish would be an asset).

 

Personal Characteristics and Profile:

  • Strong sales background
  • Proven success in a senior marketing role;
  • Strong initiative, adaptability and flexibility, with the ability to work with ambiguity, multi-task and set priorities;
  • Excellent oral and written communications skills;
  • Well-developed interpersonal communications and representational skills and qualities including the ability to represent Export Saint Lucia in international forums;
  • Business acumen including the ability to strategically analyse issues and draw out insights;
  •  A high level of integrity and commitment to ethical behaviour;
  • Extensive proposal, presentation, and negotiating experience;
  • Self-starter, motivated, team player with strong organizational skills;
  • Solid computer proficiency, high level of proficiency in MS Office and MS Excel/PowerPoint in particular;
  • Willingness to travel.

 

Technical Experience required

Master’s Degree in Marketing or Economics with at least five (5) years relevant experience

AND

Bachelor’s Degree in Marketing, Economics, or Public Relations

OR

Equivalent qualifications and experience

 

A competitive remuneration and benefit package will be offered commensurate with the successful applicant’s qualifications and experience.

Applications inclusive of resume and certified copies of relevant educational certificates should be sent via email to exportslu.hr@gmail.com or mailed to:

The Chief Executive Officer,

Export Saint Lucia,

2nd Floor, Hewanorra House,

Pointe Seraphine, P. O. Box CP5524,

Castries LC04 301, Saint Lucia

 

For more information regarding the role and requirements of this post, please visit Export Saint

Lucia’s website at www.exportsaintlucia.org.

Deadline for applications: Friday 30th May 2025 Only shortlisted candidates will be contacted.

 

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