Overview
Job Title: Communications Assistant
Department: Communications
Reports To: Head of Communications & Employee Engagement
Location: Point Seraphine, Castries, Saint Lucia
Employment Type: Full-Time
Position Summary
The Communications Assistant provides day-to-day communications and administrative support to the Head of Communications & Employee Engagement to ensure the effective delivery of Helen’s Daughters communications, marketing and public engagement activities.
The role supports the planning and implementation of communications across digital platforms, virtual learning programmes, community events and organisational campaigns. The Communications Assistant helps maintain the organisation’s brand, assists with content creation, coordinates communications materials and contributes to building Helen’s Daughters visibility throughout the Caribbean.
This position is ideal for someone who is organised, creative, eager to learn and passionate about community development.
Key Responsibilities
1. Communications & Content Support
The Communications Assistant will support the planning, creation and delivery of digital communications to promote Helen’s Daughters programmes, events and organisational initiatives.
Responsibilities include:
● Assist with the development and scheduling of content across Helen’s Daughters social media
platforms.
● Draft social media captions, announcements, website content and other promotional materials.
● Maintain and update the organisation’s content calendar to ensure timely and consistent
communications.
● Monitor and respond to messages, comments and enquiries received through the
organisation’s social media platforms, email and other digital communication channels, escalating queries to the appropriate team member where necessary.
● Monitor engagement across digital platforms and identify opportunities to strengthen audience
interaction.
● Support the implementation of communications campaigns, awareness initiatives and promotional activities.
● Ensure all communications are accurate, professional and aligned with Helen’s Daughters brand
guidelines, tone of voice and organisational values.
● Assist in maintaining a positive and engaging online presence by fostering meaningful interactions with members, partners and the wider community.
2. Virtual Learning & Programme Support
The Communications Assistant will provide communications and administrative support for Helen’s Daughters virtual and hybrid learning programmes, workshops and events to ensure participants receive timely, accurate and consistent communications throughout each programme.
Responsibilities include:
● Coordinate the scheduling and administration of virtual meetings and training sessions using platforms such as Zoom.
● Moderate virtual sessions by managing participant attendance, chat discussions, Q&A sessions, breakout rooms and other platform features.
● Provide technical support to facilitators and participants before, during and after virtual sessions.
● Prepare and distribute programme communications, including registration confirmations, reminders, follow-up emails and post-session resources.
● Prepare communications materials, participant resources, presentations, certificates and other programme assets, and provide these to the relevant Programme Coordinators to support programme delivery throughout the programme lifecycle.
● Record virtual sessions where required and organise recordings for future reference and
distribution.
● Liaise with Programme Coordinators to ensure communications materials and participant
information are prepared and distributed in a timely manner before, during and after programme
implementation.
3. Website & Digital Communications
The Communications Assistant will support the maintenance of Helen’s Daughters digital communications by coordinating website content updates and assisting with email communications to ensure information remains accurate, current and aligned with organisational priorities.
Responsibilities include:
● Liaise with the organisation’s website developers to coordinate website updates, ensuring programme information, events, resources and organisational content are kept current.
● Work closely with the Head of Communications & Employee Engagement to identify website updates and communicate content requirements to the web development team.
● Review website content periodically and report outdated information, broken links or technical
issues requiring attention.
● Assist with the preparation and distribution of email communications, including newsletters,
programme announcements, invitations and member updates.
● Maintain and update email distribution lists to ensure accurate and effective communication with
members, partners and stakeholders.
● Coordinate the timely publication of website updates with external service providers and verify
that requested changes have been implemented correctly.
● Support the continuous improvement of the organisation’s digital communications by identifying
opportunities to enhance the user experience and accessibility of online information.
4. Graphic Design & Branding
The Communications Assistant will support the development of branded communications materials and help maintain the visual identity of Helen's Daughters across all digital and printed communications.
Responsibilities include:
● Design and produce basic communications materials, including social media graphics, flyers,
certificates, presentations and promotional materials using approved templates and brand
guidelines.
● Ensure the consistent application of Helen's Daughters' visual identity, including logos, colours,
fonts and branding standards across all communications materials.
● Adapt existing templates and communications assets to support organisational programmes,
campaigns and events.
● Liaise with external graphic designers, printers and other service providers to coordinate the
production of communications materials where required.
● Assist with the preparation of print-ready files and review proofs to ensure accuracy prior to
production.
● Maintain an organised library of branded templates, logos, photographs and other
communications assets for organisational use.
● Support the Head of Communications & Employee Engagement in maintaining brand consistency
across all organisational communications and promotional materials.
5. Event & Programme Communications Support
The Communications Assistant will provide communications support for Helen’s Daughters events, programmes and organisational activities, ensuring communications materials are prepared, branding is consistently represented, and post-event communications are delivered in a timely manner.
Responsibilities include:
● Assist in the preparation of communications materials for organisational events, programmes and
community outreach activities, including presentations, signage, banners, promotional materials
and participant resources.
● Support the Communications Department during organisational events by assisting with
registrations, information desks, virtual participation and other communications-related activities
as required.
● Capture basic photographs and video content during events for use across the organisation's
digital platforms and communications materials.
● Coordinate with external photographers, videographers and other service providers where
engaged by the organisation.
● Support the preparation and publication of post-event communications, including social media
content, website updates, event highlights and participant follow-up communications.
● Ensure organisational branding is accurately displayed across event materials and promotional
collateral.
● Maintain an organised archive of event photographs, videos and communications materials for
future organisational use.
● Provide communications support for organisational meetings, workshops, donor visits and special
events as assigned by the Head of Communications & Employee Engagement.
6. Communications Administration & Departmental Support
The Communications Assistant will provide administrative support to the Communications Department to ensure the efficient coordination, organisation and delivery of communications activities across the organisation.
Responsibilities include:
● Maintain organised electronic and physical filing systems for communications materials, publications, photographs, videos and other departmental resources.
● Manage and maintain the organisation’s digital media library, ensuring communications assets are appropriately stored and easily accessible.
● Assist in maintaining communications databases, including media contacts, partner organisations, mailing lists and stakeholder information.
● Coordinate the printing, procurement and distribution of communications materials and branded merchandise as required.
● Liaise with external vendors, including printers, designers and promotional suppliers, to coordinate communications-related requests.
● Support the preparation of departmental reports, presentations and other communications documents.
● Assist in coordinating departmental meetings, taking minutes where required, and tracking
communications-related action items.
● Support the planning and organisation of the Communications Department’s work by maintaining task trackers, content schedules and project timelines.
● Perform other communications-related duties as assigned by the Head of Communications &
Employee Engagement.
7. Monitoring, Reporting & Continuous Improvement
The Communications Assistant will support the monitoring and evaluation of communications activities by maintaining records, compiling basic performance data and assisting with departmental reporting.
Responsibilities include:
● Monitor the performance of the organisation’s digital communications platforms, including social
media channels, website activity and email campaigns, using available reporting tools.
● Compile monthly communications statistics and activity summaries for review by the Head of Communications & Employee Engagement.
● Maintain accurate records of communications activities, campaigns, events and promotional
initiatives.
● Assist in gathering photographs, testimonials, success stories and other communications content
for organisational reports, donor updates and promotional materials.
● Monitor audience engagement and identify trends or feedback that may help improve
communications activities.
● Support the evaluation of communications campaigns by collecting relevant data and preparing
basic reports.
● Recommend ideas and opportunities to strengthen communications, audience engagement and
organisational visibility.
● Undertake other communications monitoring and reporting duties as assigned by the Head of
Communications & Employee Engagement.
Qualifications
● Associate degree or Diploma in Communications, Marketing, Journalism, Public Relations,
Business Administration or a related field.
OR
● Equivalent combination of relevant qualifications and experience.
Experience
● One (1) to two (2) years experience in communications, marketing or administration is preferred.
● Internship or volunteer experience in communications will also be considered.
Knowledge & Skills
The successful candidate should demonstrate:
● Excellent written and verbal communication skills.
● Strong organisational and time management skills.
● Attention to detail.
● Ability to manage multiple priorities.
● Professional and positive attitude.
● Ability to work independently and within a team.
● Strong interpersonal skills.
Core Competencies
The successful candidate is expected to demonstrate the following core competencies:
● Communication: Communicates clearly, professionally, and effectively in both written and verbal
formats, tailoring messages appropriately for diverse audiences.
● Planning and Organisation: Effectively plans, prioritises, and coordinates multiple tasks and
projects while consistently meeting deadlines.
● Customer and Stakeholder Focus: Delivers responsive, professional, and courteous service to internal and external stakeholders, fostering positive relationships.
● Collaboration and Teamwork: Works cooperatively with colleagues, partners, and service
providers to achieve shared organisational goals.
● Creativity and Innovation: Demonstrates initiative and creativity in developing engaging
communications materials and identifying opportunities to enhance organisational visibility.
● Adaptability: Responds positively to changing priorities, emerging technologies, and evolving
organisational needs while maintaining productivity and professionalism.
● Initiative: Proactively identifies opportunities for improvement, takes ownership of assigned
responsibilities, and works with minimal supervision.
● Accountability: Accepts responsibility for the quality, accuracy, and timely completion of work
while maintaining confidentiality and exercising sound judgement.
● Professionalism: Demonstrates integrity, reliability, respect, and ethical behaviour in all
interactions and consistently represents the organisation in a positive manner.
● Cultural Awareness and Inclusion: Values diversity and demonstrates sensitivity to different
backgrounds, perspectives, and experiences while promoting an inclusive and respectful environment.
Working Conditions
- This position may require occasional flexible working hours to support organisational
events, programme activities, virtual sessions, content creation, social media coverage,
and communications deadlines. - The role involves prolonged periods of sitting while working on a computer, managing
digital communications, and supporting virtual meetings. - Occasional travel may be required to attend organisational events, FarmHers Markets, training sessions, or other activities across Saint Lucia.
- Occasional lifting and movement of communications materials, promotional items, event
supplies, or light equipment may be required during events and programme activities. - The role may involve working in both office and outdoor environments, including farms,
markets, and community event spaces, depending on organisational needs.
How to Apply
Interested candidates are encouraged to submit their resume and cover letter outlining their qualifications and experience in relation to the responsibilities and requirements of the position to hr@helensdaughters.org no later than 31 July 2026.
Please note: Only shortlisted candidates will be contacted.