Warehouse Manager

Overview

JOB TITLE: Warehouse Manager 

REPORTS TO: General Manager

DEPARTMENT: Warehousing & Distribution

DIRECT REPORTS:

GRADE: 6

 

JOB SUMMARY: The Warehouse Manager is responsible for overseeing the efficient receipt, storage, and dispatch of a wide range of retail goods. This role ensures that warehouse operations run smoothly, safely, and in compliance with company policies. The manager will lead a team of warehouse staff, optimize inventory management, and coordinate logistics to support retail distribution across multiple channels.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities of this position include, but are not limited to the following: 

1. Manage and optimize the entire warehouse flow, from receiving and storage to order fulfillment and dispatch to retail locations or customers.
2. Ensure rigorous stock control through cycle counts and audits to maintain near-perfect inventory accuracy and minimize loss.
3. Continuously develop and enforce efficient operational policies and workflow procedures to maximize productivity and space utilization.
4. Recruit, provide training, supervise, and motivate a high-performing warehouse team, including staff scheduling, task assignment, and performance appraisals.
5. Establish and strictly enforce all health, safety, and security protocols to ensure a safe work environment and compliance with all regulatory standards.
6. Monitor, analyze, and report on critical metrics like order accuracy, on-time delivery, and labor efficiency to drive improvement.
7. Manage the warehouse budget, control expenditures, and contribute to cost-saving initiatives.
8. Serve as the primary liaison with retail operations, procurement, and transport teams to synchronize activities and ensure supply chain continuity.
9. Oversee the regular inspection and planned maintenance of all warehouse equipment and the facility itself.
10. Possess strong decision-making and analytical skills to quickly resolve operational bottlenecks and unexpected issues (e.g., shipping delays, inventory discrepancies).
11. Manage a high-volume distribution center that meets the rapid, demanding, and seasonal needs of a retail environment.

REQUIRED EDUCATION/EXPERIENCE

1. A Bachelor’s Degree in a relevant field;, Logistics Supply Chain Management and/or Business or Operations Management
2. 3-5 years warehouse management experience preferred distributors 
3. Proficient knowledge of inventory and inventory controls

COMPETENCIES 

1. Team Motivation and development, Conflict Resolution, Staff Management (hiring, training, discipline)
2. Expert knowledge of Warehouse Management Systems (WMS), inventory software, and material handling equipment.
3. Data Analysis (KPIs, metrics), Budget Management, and Problem-Solving (resolving operational bottlenecks)
4. Strong Communication (verbal and written), Collaboration, and Safety Compliance enforcement.

WORK ENVIRONMENT

• Walking or standing on the warehouse floor, which can be non-climate controlled, noisy, and subject to constant activity.
• Work hours can be irregular and often extend beyond a standard 8-to-5 schedule. This may include early mornings, late nights, weekends, and holidays, particularly during peak retail seasons.
• Exposure to noise and dust, with constant activity from equipment like forklifts and conveyor belts

 

Qualified candidates are asked to do the following:
Send an application to HumanResources.SLU@massystores.com

Closing Date for applications: November 4th, 2026