Overview
Job Summary
Responsible for providing friendly and professional customer service while accurately processing customer transactions and payments. The position involves greeting customers, receiving payments, issuing receipts, handling cash and other forms of payment, and ensuring that all transactions are properly recorded and accounted for. As well as provide support in responding to inquiries, processing sales and orders.
Main Responsibilities
- Receive and process customer payments by cash, card and other approved payment methods,
ensuring transactions are accurately processed and receipts are issued. - Operate and maintain the cash register/POS system, ensuring all sales and payment transactions are properly recorded.
- Count, balance and reconcile daily cash and transactions, and promptly report any discrepancies to the relevant supervisor.
- Maintain accurate cash-handling records and documentation and ensure company funds are handled securely in accordance with established procedures.
- Greet and assist customers at the cashier/customer service area, providing courteous and professional service.
- Respond to customer inquiries and provide basic information about the company’s products,
services, pricing and order processes, referring more complex inquiries to the appropriate person. - Provide support with customer sales and order processing, ensuring customer information and orders are accurately recorded and communicated to the relevant department.
- Assist with customer collections and follow-up, including notifying customers when orders are
ready, receiving outstanding payments and ensuring the correct orders are handed over.
Qualifications and requirements
- Minimum five (5) CXC’s including English and Mathematics AND/OR professional certification, minimum two (1) years relevant experience in a busy office.
- Highly proficient in PC applications including Microsoft Office and QuickBooks
- Proven work experience as Customer Service Representative and Merchandising field
- Ability to communicate effectively both orally and in writing.
Competencies
- Dependability — Job requires being reliable, responsible, and dependable in fulfilling obligations.
- Attention to Detail — Job requires being careful about detail and thorough in completing tasks.
- Integrity — Job requires being honest and ethical.
- Self-Control — Job requires maintaining composure, keeping emotions in check, controlling
anger, and avoiding aggressive behavior, even in challenging situations. - Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Cash Handling & Numerical Accuracy – Ability to accurately process payments, calculate change and reconcile transactions.
- Customer Service – Provides courteous, professional and helpful service to customers.
- Point-of-Sale (POS) & Computer Skills – Ability to efficiently use POS systems, cash registers and basic computer applications.
Working Environment
- Ability to stand for extended periods and move around in a fast-paced environment.
- Fast-paced customer-facing environment.
- Primarily indoors at the cashier/sales counter.
- Frequent interaction with customers and team members.
- Requires maintaining accuracy and professionalism while working under pressure.
IMPORTANT NOTICE
The job responsibilities, skill- set, experience, educational requirements and conditions listed in this job description are not limited to reasonably assigned duties that are required of an employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. ExelSign Ltd. reserves the right to revise this job description at any time to suit the circumstances or conditions of its business, competitive considerations, or the work environment change.