Overview
Join our team as a Banking Operations Supervisor, where you will lead the day-to-day execution of banking operations, ensuring accurate transaction processing, strong operational controls, and exceptional service delivery. This role supervises Operations Officers, manages workflow and escalations, and supports compliance, risk management, and continuous process improvement.
Key Responsibilities
- Supervise daily banking operations, including transaction processing, SWIFT payments, account services, and documentation.
- Monitor workloads, service levels, controls, and operational performance.
- Act as the first escalation point for complex or high-value transactions.
- Ensure compliance with policies, procedures, approval limits, and regulatory requirements.
- Coach, train, and manage the performance of Operations team members.
- Collaborate with internal stakeholders to resolve operational and client-impacting issues.
- Support system enhancements, testing, and process improvements.
Qualifications & Experience
- Bachelor’s degree or equivalent professional qualification in Banking, Finance, Accounting, Business, or a related field.
- Minimum of five (5) years’ experience in banking operations, including supervisory, checking, or delegated approval responsibilities.
- Strong knowledge of transaction processing, SWIFT, FX, term deposits, account maintenance, banking documentation, and operational controls.
- Excellent analytical, problem-solving, and decision-making skills.
- High attention to detail with the ability to work effectively under pressure and meet deadlines.
- Strong leadership, communication, and stakeholder management capabilities.
Ideal Candidate: A technically skilled banking professional with proven supervisory experience, strong operational discipline, and a commitment to accuracy, compliance, and service excellence.