Overview
Customer Service Representative – Contact Center – A Go Answer receptionist is a
connection maker, bringing back personal customer experiences in a technology-driven world.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage a high volume of inbound/outbound calls in a timely manner.
- Deliver amazing customer service by connecting with your customer and demonstrating a caring and empathetic approach during each engagement
- Addressing complaints, queries and feedback from our clients and patiently providing the
best possible solutions. - Build and strengthen customer relationships to achieve positive connections by going the
extra mile. - Develop a thorough understanding of client’s products and services.
- Follow account procedures and/or scripts with a personal touch.
- Guide callers through troubleshooting, navigating the client’s site and products or services.
- Understand and strive to meet or exceed contact center metrics while providing excellent
customer service
REQUIREMENTS:
- Applicants must be 18 years and over and legally eligible to work in St. Lucia.
- Must have experience in related field – (call center, retail, hospitality)
- High School Diploma or equivalent.
- Must be fluent in English with exceptional verbal and written communication.
- Positive Attitude and Energy
- Excellent Phone voice
- Outstanding customer service and active listening skills
- Computer literacy – Typing 25 words per minute. MS Word/Excel.
- Self-motivated and able to adapt to and comprehend business processes and procedural
changes - Ability to work in a fast-paced environment.
- Schedule flexibility