Overview
Inventory and Service Support Supervisor
Massy Stores Home- After Sales Department
Apply today and be part of a team that delivers excellence every day.
We are seeking a results-driven leader to oversee warehouse operations and after-sales services. This role ensures efficient inventory management, timely order fulfillment and delivery, and exceptional post-purchase technical support. If you combine strong logistical expertise with a customer-focused mindset and thrive in a fast-paced environment, we would love to hear from you.
RESPONSIBILITIES
- Oversee daily after-sales and warehouse operations to ensure efficiency, smooth workflow, and
optimal resource utilization. - Lead and supervise the service team, including scheduling, coaching, performance management,
and training to maintain high service standards. - Manage inventory control by monitoring stock levels, ordering parts, and preventing overstocking to avoid operational disruptions.
- Coordinate repair services, warranties, returns, and supplier claims to ensure cost control, accurate
documentation, and smooth issue resolution. - Ensure timely resolution of customer inquiries and complaints to maintain customer satisfaction and alignment with company service standards.
- Ensure timely delivery of customer purchases by tracking orders and coordinating logistics to meet
delivery commitments. - Collaborate with internal departments and suppliers to resolve service issues and drive
improvements in product quality. - Prepare and review after-sales performance reports, providing insights to drive continuous service
and operational improvement.
REQUIREMENTS
- Associate’s degree in business management or a related field, or an equivalent combination of
education and relevant experience. - Minimum of 3 years’ experience in a supervisory role within a similar industry or related field
- Experience and ability in working in a fast-paced, customer focused environment.
- High level of energy
PHYSICAL DEMANDS
- Occasional standing for extended periods during dispatch, loading checks and delivery coordination.
- Bending, stooping, and reaching to verify inventory and inspection
QUALIFIED CANDIDATES PLEASE DO THE FOLLOWING:
Send an application to: CAREER OPPORTUNITY
_____________________________________________________
humanresources.slu@massystores.com
Closing Date for applications: March 9th , 2026