Overview

About Us

Ascension International BPO is a leading global professional services firm providing Finance, Accounting, Admin & HR BPO Solutions.  We are currently recruiting for our Nearshore BPO center in Soufriere St Lucia to service USA based businesses. Our firm has aggressive growth plans, and we are seeking highly driven and self-motivated people for the Facilities Department to join our amazing team!  

Our core values are important to us.  If your personal core values are aligned with our firm’s core values listed below and you are qualified for the position, we look forward to hearing from you.

Core Values

  • Growth Mindset: We welcome challenges and constructive feedback with enthusiasm and approach situations with positivity, so we consistently learn, improve, and grow.
  • Integrity: We hold ourselves accountable to delivering quality services with integrity by having difficult conversations with complete transparency.
  • Effective Communication: We practice effective listening and verbal communication in order to exchange ideas, complex concepts, thoughts, opinions, knowledge and data with clarity and purpose.
  • Partnership: We are an extension of each of our clients and work in partnership to provide more than just financial services and focus on guiding each other towards growth goals.
  • Innovation: We lead the finance industry in technology adoption to ensure our clients are receiving the highest standards of accuracy and efficiency. Leveraging automation and cloud-based technology to transform financial management.

Purpose of Job:  

The overall duty of a Security Officer is to help maintain and protect a company’s property, employees and visitors.

Duties and Responsibilities:

  • Patrolling and monitoring activities on the company’s premises regularly to discourage criminals and ensure the environment is safe and secure
  • Evicting trespassers and violators and detaining perpetrators while following legal protocols before relevant authorities arrive to take over
  • Controlling the entrance and departure of employees, visitors and vehicles according to protocols
  • Monitoring surveillance cameras to watch out for any disruptions or unlawful activities
  • Providing detailed reports on daily activities and any incidents that may have occurred to management
  • Inspect the Use of Lockers and locker contents from time to time
  • Do Facility rounds to observe and ensure all company protocols are being followed
  • Testing security systems and, if needed, operating X-ray machines and metal detectors 
  • Using provided communication devices such as two-way radios in a clear and concise manner  
  • Inspire confidence and positively influence the behavior, actions, and thoughts of others
  • Communicate unpleasant or negative information in a tactful manner
  • Participate in Facility Audits and Documenting Facility Issues to be addressed
  • Assist with the Movement of items into the workplace and throughout the workplace
  • Consistently meet established productivity, schedule adherence, and quality standards
  • Be flexible, adjust quickly, and react positively to change
  • Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff member
  • Identify and communicate obstacles to excellence
  • Perform CPR or First Aid as needed
  • Special projects and other duties as assigned

Requirements

  • High school diploma or equivalent 
  • Training in Security practices is a plus
  • Knowledge or, and/or experience with Physical Security practices
  • Knowledge or, and/or experience with Data Privacy practices
  • Knowledge of and/or experience with de-escalation techniques
  • Customer service background desired but not required 
  • PC experience (Word/Excel) required 
  • Strong customer service orientation
  • Exceptional Listening/Communication skills
  • Must have acquired 80% or higher in Customer Service and Product Training classes
  • Strong communication skills
  • Attention to detail
  • Ability to perform multiple tasks simultaneously
  • Quality focused
  • Assertive but NOT aggressive personality 
  • Team player
  • Honesty
  • Integrity
  • Strong commitment to the workplace and the job

Application Procedure 

Applicants are required to submit their application documents to jobs@ascensionbpm.com by January 22nd 2025.